Frequenly Asked Questions
How do I book a cleaning?
Use our online booking platform or e-mail/call us with details about your home or business and we will provide an estimate for your review and acceptance.
What information is needed to confirm my cleaning?
We require your full address, contact number and a credit card on file to confirm your cleaning.
Do I need to provide cleaning products?
For one-time cleaning service we will provide all supplies and equipment required for the job?
For ongoing cleaning service (daily, weekly, bi-weekly, monthly, etc.) you must provide supplies and equipment to be used by cleaner(s). Along with a Client Service Agreement we will also provide you with a list of cleaning supplies and equipment.
Do I need to clean up before the cleaning?
You do not need to clean before the cleaners arrive however, if there is clutter that will slow down the cleaning process in any way we ask that you put those items away or place them in one area of the room. We offer a decluttering service - inquire for pricing.
Do I have to tip the cleaners?
While tipping is not mandatory, it is customary to tip the cleaner between 15-20%.
When is payment due?
Payment is due on the day of service whether you are a one-time or ongoing service client. Full payment will be processed using credit card on file unless you elect to pay cash or check at time of service. Returned checks are subject to a $30.00 processing fee. We reserve the right to charge this and all fees due using the credit card on file.
Payment is processed a month in advance of service per contract agreement. In some cases where special pricing packages have been offered, payment may happen 3-6 months in advance of service.
What is your cancellation policy and fees?
No cancellation penalty will be assessed if client cancels appointment more than 24 hours prior to scheduled cleaning. A cancellation fee in the amount of $75 will be charged if client cancels or reschedules an appointment with less than 24 hours notification. If cleaner is unable to enter the job site (non-entry) a cancellation fee of 50% of rate will be charged to client.
How long will the cleaning take?
Cleaning times vary based on a variety of factors such as type of cleaning, location size and condition, additional services requested, number of cleaners assigned, etc. At time of booking you can inquire to get a ballpark number of how long the service will take.